Holistic concept: Maintenance, IT support and System Patching from a single source
Coop is one of Sweden’s largest grocery retailers and operates a distribution center in Eskilstuna that sets new standards across the globe. The system by SSI SCHAEFER covers an area of 77,000 sqm and serves as a central hub for the supply of over 800 stores. This top performance is made possible by the application of state-of-the-art technologies: Using the logistics software WAMAS, robotics and AI-supported processes facilitates almost fully automatic picking.
But even the best technology is not sufficient to run such a complex system smoothly. Not only mechanical wear may pose a risk here: Malfunctions of the IT infrastructure may also affect processes and even bring them to a standstill if worst comes to worst. To prevent this, a comprehensive maintenance strategy is needed which takes all areas of the system into account – from mechanics to IT security.
The solution
SSI SCHAEFER offers Coop a service package that effectively combines preventive maintenance and IT security measures. This means that not only the condition of the system is continuously monitored, but the more than 140 servers in the distribution center are always kept up-to-date. Two Resident Maintenance teams – for technology and IT – are continuously on site. Furthermore, Remote Support is available 24/7 for Coop.
System Patching ensures maximum availability by enabling automated installation of security-relevant updates. The operating system, database and third-party software are continuously compared with the manufacturers' security notifications for potential risks. On this basis, SSI SCHAEFER provides customized patch packages that fix weak points without affecting ongoing operation.
