Technical Support

Hotline Helpdesk

Urgent incidents must be reported by telephone in order to meet the agreed response times. Please contact your hotline number or: +499334979200. 
E-mail (for priority C and D incidents): call.center@ssi-schaefer.com.

Web Service Portal (for priority C and D incidents):

Link for login: https://ssicommunity.force.com/s/. 
You can also track the processing status of your reported incidents (cases) in the Service Cloud. An offer for the necessary Service Cloud Community licenses can be requested via SAM-CE@ssi-schaefer.com.

If you have any queries regarding the processing status of your technical problems or general technical queries, please also contact: SAM-CE@ssi-schaefer.com