Servicio y atención al cliente

SSI SCHAEFER ofrece un amplio porfolio de servicios y una asistencia competente.

Customer Service & Support

Puedes confiar en nuestro servicio en cualquier momento y lugar.

En SSI SCHAEFER siempre pensamos en el futuro. La puesta en marcha de tus sistemas es solo el principio: estamos contigo durante todo el ciclo de vida de tu sistema y te ofrecemos asistencia experta en cualquier situación. Nuestro servicio SSI SCHAEFER está orientado a tus necesidades y preferencias concretas y te presta asistencia con tecnologías de vanguardia como el mantenimiento preventivo basado en datos y la asistencia remota mediante realidad aumentada.

SSI SCHAEFER's Service Portfolio: The Future Is Now

Reactive Maintenance - Problem? Solved!

Downtime not an option? We feel the same way! If something goes wrong in your system, we’ll be there right away – any time, day or night. We’ll use Smart Augmented Support to analyze the problem remotely and provide on-site assistance whenever you need us.

Our reactive maintenance services:
- 24/7 Technical Support
- Call Out Support
- SSI Augmented Support

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Customer Service & Support Reactive Services

Preventive Maintenance for Long-Term Reliability

With our SSI SCHAEFER preventive maintenance services, you’ll always be one step ahead. Through our digital Maintenance Center, we can control maintenance activities on your system efficiently; when action is required, we detect the issue early on.

Our preventive maintenance includes:
- Maintenance
- Inspection
- Safety Check
- Rack Inspection
- System monitoring
- Cyber Security
- Training & Certification

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Customer Service & Support Preventive Services

Life Cycle Management for a Longer System Lifespan

Maximum performance and availability throughout the whole lifespan of a system – our Life Cycle Management helps you get the best from your equipment. We offer tailored solutions to increase efficiency and extend service life.

Our life cycle management services include:
- SSI SCHAEFER Maintenance Philosophy (SMP)
- Retrofit
- Global Spare Parts Service

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Customer Service & Support CSS

Safety First in the Warehouse!

With our SSI SCHAEFER Service, you’ll always be on the safe side. Our warehouse safety management helps you comply with all the relevant standards and regulations and make your operations efficient and safe.

Our services for your warehouse safety:
- Rack Inspection
- Rack maintenance and repair
- Rack safety training
- Rack implementation
- Safety signage (information signs for load capacity and warnings)

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Rack Inspection

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