Life Cycle Management: A Long Life for Your System

Why Is Precise Analysis and Predictive Action So Important for Your System?

To run everything smoothly in your system, even long term, being able to see the big picture is crucial: From system commissioning to regular maintenance and replacement of defective or discontinued components, our life cycle management is there for you. 

Increase efficiency in your processes right now and ensure a long service life for your system! Contact us!

We monitor, analyze, and act proactively; you benefit from less downtime, better performance, and maximum planning reliability. Our services support your daily operations and prepare your logistics for the challenges of the future. 

Why Is Effective Obsolescence Management Crucial in the Field of Intralogistics?

If materials, components, or products become unavailable, that can be a real problem for your processes. Obsolescence: when parts become obsolete and are discontinued; this cannot be avoided, but it can be managed! Our services include the replacement of discontinued items, to make sure you get the maximum benefit from technical progress.

Your benefits: 

• We monitor the life cycle of all items; when one is discontinued, we act promptly to minimize operational disruptions. 

• The Spare Parts Life Cycle Report in our web shop shows replacement solutions for parts that are no longer available. 

• Normally, we identify direct replacements for discontinued items and deliver them to you. 

• If a direct replacement is no longer possible, our last-order procedure notifies you proactively, to give you valuable time before a retrofit. 

• We analyze your system and offer you a customized retrofit. To ensure a smooth transition, we guide you through every step of the retrofit process, either on site or via remote support. 

• We’ve also developed a life cycle plan for every one of our software solutions, giving you time to plan and implement any necessary upgrades or updates.

SSI SCHAEFER Maintenance Philosophy

SSI SCHAEFER Maintenance Philosophy (SMP) is an enhanced methodology for SSI SCHAEFER Resident Maintenance, ensuring that we provide “More than just a Service“ to our customers.

SMP core elements:

• SSI Resident Maintenance® team

• Engineering and maintenance best practice processes

• Integrated service tools and systems

SMP objectives:

• Support all of the system (business) requirements

• Exceedance of legal requirements in regards to health and safety

• Provision of planned, preventive and predictive maintenance to our customer systems

SMP benefits:

• SSI SCHAEFER is your specialist and becomes your trusted partner, which enables you to concentrate on your core business.

• Our team leads you through the process of maintaining your system throughout its life cycle.

• Our services are efficient and cost-effective because we provide them from one source.

• Our proactive approach to support helps you improve the service provided to your customers, which maximizes the Return on Investment (ROI).

• We are able to provide agreed performance levels where required.

• We use a no surprises approach to reduce risks and outgoings and limit unexpected need for technical resources.

SMP process:

To ensure that our philosophy provides “More than just a Service” to each customer, we follow a process in three steps:

• Phase 1 - Service Design: Services are tailored to individual business requirements together with you.

• Phase 2 - Service Transition: Highly qualified SSI SCHAEFER employees prepare everything for the operation to go live.

• Phase 3 - Service Operation: Day-to-day practice of SMP and everything it stands for; We help you to run your systems as efficiently as possible.

Global Spare Parts Service

As a dedicated business partner, SSI SCHAEFER offers you a comprehensive spare parts service around the clock and from around the world. SSI SCHAEFER’s services include processing spare parts orders and deliveries, creating spare parts lists, compiling spare parts packages and spare parts repairs.

• Diverse spare parts packages contain both the minimum essential parts for the system availability as well as the spare parts and wearing parts required throughout the entire warranty period

• Creation of specifically tailored spare parts packages

• Service portal/web shop with system-specific parts documentation (order archive)

• Active end-of-life management with suitable alternatives

You can order your spare parts around the clock via the web shop. The spare parts are delivered within a guaranteed time frame and at fixed prices.

• Transparent depiction of the entire system structure with reference to the corresponding station

• Integration of all sub-systems

• Order archiving for recurring orders

• Order and delivery tracking

SSI SCHAEFER Maintenance Philosophy (SMP)

SSI SCHAEFER Resident Maintenance® (RM) is founded on knowledge of the life cycle of your system’s components. The RM approach includes all the maintenance and support services necessary to maintain and optimize your processes so we can work proactively instead of just reacting. 

With the SCHAEFER Maintenance Philosophy (SMP), we even go one step further: Through global standardization of all processes, systems, and reports, we offer support services perfectly tailored to your needs.  

Process: 

1. Service Design: We work with you to adapt our services to your individual needs. 

2. Service Transition: SSI SCHAEFER technicians provide help on site and prepare your system for start-up. 

3. Service Opteration: You achieve maximum system efficiency in your day-to-day operations with SMP applications. 

Your benefits: 

• You can focus on your core business. 

• We guide you through the maintenance process throughout the system’s entire service life. 

• We supply everything from a single source for efficient, cost-effective service. 

• Our proactive support approach helps you achieve better performance and maximum return on investment (ROI). 

• Our team guarantees fulfillment of performance targets (if requested). 

Retrofit

SSI SCHAEFER’s retrofit services for warehouse modernization upgrade your system to state-of-the-art standards. We update SSI SCHAEFER systems and those from third parties by replacing components, expansions or IT modernizations rapidly and reliably and optimally integrate new material flows.

• Modernization of the mechanical, electrical and control systems -> performance enhancements by up to 30%

• System retrofits during operation -> minimum operating restrictions

• Optimization of organizational and storage processes

• Enhanced efficiency and longer service life

• “Grow as you go!”: the system grows with your business

• Green logistics: sustainability through energy savings