Anında Servis

If the fault cannot be resolved over the telephone or via remote service, you will require a technician on location. SSI SCHAEFER employs qualified engineers for all areas at more than 90 service locations worldwide.

• Constant availability of our qualified service technicians (24/7)

• Guaranteed, short response times

• Defined escalation mechanisms

• Minimized problem duration and significant increase in system availability

SSI Augmented Support is the first multi-functional, mobile, real-time video communication system that provides everything necessary for efficient maintenance and repair work. 

An on-site technician activates the                                    SSI Augmented Support which then establishes a connection to the SSI SCHAEFER service center. Activities are shown in real time, enabling the support staff to immediately begin assessing the problem and resolving the situation. The fault can be rectified quickly with voice and video support. Delays are avoided and the system can be rapidly put back into operation.