Application Support Analyst
SSI SCHAEFER United Arab Emirates 2024-07-23Location(s): Malaysia
Target Group: Full time
Task Area: IT & Software
About the Group
The SSI SCHAEFER Group is a globally operating group of companies and one of the world's leading solution provider of modular warehouse and logistics systems. On six continents, SSI SCHAEFER develops innovative solution concepts for its customers’ various industries and thus shapes the future of intralogistics - in accordance with the company motto "Think Tomorrow".
SSI SCHAEFER Malaysia is seeking a customer-oriented Application Support Analyst with strong communications, analytical skills, customer management and application knowledge. Works effectively and efficiently in a productive environment to ensure high availability of supported systems.
This role includes but is not limited to the following:
Provide support to customer sites on a rostered basis either remotely or at customer’s premise. Onsite roster example: 5am to 1:30pm, 1pm to 9:30pm.
• Provide on-call standby support outside of normal rostered hours, including public holidays.
• Effectively supports the customer’s operation; start, monitoring and control of the SSI Schaefer software and equipment.
• Communicate clearly with the customer and internal stakeholders to keep them fully informed about the outcome and progress of relevant issues.
• Investigate and resolve support incidents to allow the customer systems to resume normal operations
• Continually assesses the performance of the SSI Schaefer software and equipment to maintain the parameters and standards of its operation, and to assist in making corrections or improvements.
• Support and maintain both hardware and software systems including software updates and hardware upgrades.
• Assist with training of other team members and apprentices within area of expertise.
• Update and contribute to the online knowledge base.
• Identify, propose, and organize improvement on functionality
• Release testing of application changes and patches and coordinate UAT and deployment to production environment
• Ability to travel within APAC & MEA
About you
Knowledge, abilities and experience
Has at least a knowledge and experience in the following:
• High analytical skills and customer management skills
• Strong documentation
• Good level of SQL (Oracle, Microsoft).
• Basic Unix/Linux and network concepts.
• Basic Java background – nice to have
• Waterfall / Agile methodologies.
• Testing methodology (ISTQB certification preferred)
• Generate quality technical documentation as required.
• Knowledge of warehouse management processes and automation highly beneficial.
• Effective communication skills both internal and external, written and verbal.
Education, certification and qualifications
• Degree in Information Technology
• Good to have Java Certificate or higher qualifications
What we offer
• MNC exposure
• Reputable employer in the intralogistics industry
• Ability to work with colleagues from diverse backgrounds
• Flexible work arrangements
• Attractive benefits
• Great career development opportunities