Preventive Services
Maintenance
Maintenance
SSI SCHAEFER carries out the maintenance with certified technicians encompassing the following services:
- Visual and acoustic assessment of the system
- All necessary activities to maintain the system’s specified condition
Preventive Services
Inspection
Inspection
Our inspections include the following services and ensure that you are always clearly informed about the condition of your system:
- Regular inspections by qualified staff
- Knowledge of the current state of the system
- Detailed status report
Preventive Services
Safety Inspection
Safety Inspection
Operators in the European Union must carry out a safety inspection. SSI SCHAEFER carries out these inspections with the help of specially trained service technicians. Your benefits:
- Proof that all personal protection devices function correctly
- Reduced costs as no additional inspections by a separate authority are required
- Less administrative overhead
Preventive Services
Rack Inspection
Rack Inspection
The standard EN 15635 governs the scope and procedure for inspecting storage facilities. The inspections are carried out by our own officially certified racking system inspectors and include the following services:
- Inspections via a visual control
- Documentation of the results and indication by an inspection badge
Preventive Services
Training and Certification
Training and Certification
SSI SCHAEFER offers you the required training directly after commissioning and when needed. Your benefits:
- Maintenance training at the system’s location or at our technology center
- Operator and administrator training
- Qualified trainers with extensive professional expertise
- Online learning platform
Preventive Services
System Monitoring
System Monitoring
System monitoring encompasses all measures necessary to ensure that the warehouse computing systems remain operational over the long term. SSI SCHAEFER carries out the monitoring via remote service. Your benefits:
- Identification of potential faults through long-term observation
- Rapid reaction to system error messages
- Provision of solution proposals and performance data in a monthly report
Reactive Services
24/7 Technical Support
24/7 Technical Support
Our on-call service is available worldwide up to 24 hours a day, 365 days a year. Your benefits:
- One central hotline number and our Incident Tracking System
- Guaranteed reaction times
- Call reporting, call monitoring and customer feedback
- Use of worldwide escalation structures
Reactive Services
Technicians on Call
Technicians on Call
SSI SCHAEFER employs qualified engineers for all areas at more than 90 service locations worldwide. Your benefits:
- Constant availability of our qualified service technicians
- A guaranteed, short response time
- Defined escalation mechanisms
- Minimized problem duration and a significant increase in system availability
Reactive Services
SSI Augmented Support
SSI Augmented Support
SSI Augmented Support is the first multi-functional, mobile, real-time video communication system that provides everything necessary for efficient maintenance and repair work. An on-site technician activates the SSI Augmented Support which establishes a connection to our service center. Your benefits:
- Activities are shown in real time
- Possibility to assess the problem immediately and to resolve the situation quickly with voice and video support
Life Cycle Management
Retrofit
Retrofit
SSI SCHAEFER’s retrofit services upgrade your system to state-of-the-art standards. Your benefits:
- Performance enhancements by up to 30% due to modernization of mechanical, electrical and control systems and IT
- Enhanced efficiency and longer service life
- Green logistics: sustainability through energy savings
Life Cycle Management
SSI SCHAEFER Maintenance Philosophy
SSI SCHAEFER Maintenance Philosophy
The SSI SCHAEFER Maintenance Philosophy offers “More than just a service“ with an enhanced methodology for SSI Resident Maintenance® for proactive, comprehensive maintenance. Your benefits:
- We lead you through the process of maintaining your system throughout its life cycle
- Efficient and cost effective services provided from one source
- "No surprise"-approach: risks are reduced and unexpected need for technical resources is limited
Life Cycle Management
Global Spare Parts Service
Global Spare Parts Service
As a dedicated business partner, SSI SCHAEFER offers you a comprehensive spare parts service around the clock and from around the world. Your benefits:
- Diverse spare parts packages
- Creation of specifically tailored spare parts packages
- Service portal/web shop: system-specific parts documentation (order archive)
- Active end-of-life management with suitable alternatives
Customer Service & Support
Preventive Services
Preventive Services
Preventive maintenance is carried out by our specially trained technicians and encompasses the following services:
- Maintenance
- Inspection
- Safety Inspection
- Rack Inspection
- Training and Certification
- System Monitoring
Customer Service & Support
Life Cycle Management
Life Cycle Management
Maximum performance and availability throughout the entire system life cycle - SSI SCHAEFER offers customized solutions to extend the service life of your system:
- SSI SCHAEFER Maintenance Philosophy - enhanced SSI Resident Maintenance®
- Retrofit
- Global Spare Parts Service
Customer Service & Support
Reactive Services
Reactive Services
We are there for you around the clock. Our support is available up to 24/7 and includes the following services:
- 24/7 Technical Support
- Technicians on Call
- SSI Augmented Support